A small HR team faced with managing a global employee count of 500+ and exponential headcount growth sought improved efficiency across People Operations.

Enhancing HR Processes Through Automation and Technology:

-Led the collaboration with an AI Developer to create and launch an HR-specific Chatbot utilizing IBM Watson Cognitive Computing

-The Chatbot was initially designed to support open enrollment and evolved into a go-to resource for all HR-related queries and policies from the employee handbook.

-Implemented UI Path Robotic Process Automation for onboarding and offboarding.

Streamlining Onboarding Processes:

-Automated a seamless onboarding process from offer acceptance in the ATS to emails to hiring managers, new hires, IT communications, compliance management, and scheduling first-day meetings.

-Implemented automated 90-day check-in calls and a 6-month check-in new hire eNPS survey, initiated on the first day.

—The Onboarding automation initiatives became indispensable for the small HR team to efficiently handle headcount growth of 100+ new hires annually, while enriching and streamlining the employee experience.

—The strategic integration of automation within the HR function positioned the people team as valued partners alongside tech leaders in the organization, emphasizing a collaborative and forward-thinking approach.

—Initiated groundbreaking automation projects, not only enhancing HR efficiency but also liberating the HR team to concentrate on people-centric aspects.